RETURN / EXCHANGE POLICY FOR NON-DEFECTIVE ITEMS
Merchandise must be returned within 7 days of receipt unless holiday return exceptions apply. Merchandise must show no signs of use. Merchandise must have all tags, including any Pious_Leather hangtags, attached. Free shipping and returns for orders within the continental United States. Initial shipping costs are non-refundable for international orders only. Please do not return items without a Pious_Leather generated return label unless otherwise instructed to by our support team. Items returned without a return label from Pious_Leather may result in a lost package or a restocking fee. Exchanges can be made as long as the item is in stock.
Final Sales/Pre-Order Return Policy
All final sale items are non-refundable and cannot be exchanged. You have up to 3 days to cancel your pre-order item from the time of purchase. Sample sale items are final sale. After 5 days, the pre-order sale is final. All pre-order dates listed on our website are an estimate, and we will do our best to have each item delivered on the date listed; however, delays may arise, and we will email if and when this occurs. Please email us for more information on Pre-ordering.
Orders not shipped within 7 days of the date a return label is sent will be void of refunds.
International Returns
Pious_Leather will work with any international customer to process returns & exchanges based on the aforementioned policies; however, the process for returns will vary country-to-country, and will be determined on a case-by-case basis. International customers should reach out to support@pious_leather.com for return & exchange instructions based on their locations. If any packages are not picked up by the customer and the items are returned to Pious_Leather, there is a 15% restocking fee for international orders. The customer is responsible for all shipping costs associated with returns & exchanges.
Manufacturer Defects
All customers must first provide photos and an explanation of the defect to support@pious_leather.com. Once the defect is confirmed, Pious_Leather will offer the following options: EITHER reimbursement for a repair (upon receipt of the invoice from the repair) OR an exchange of the defective item for an equivalent replacement. For Exchanges: If the item is no longer in stock, Pious_Leather will offer a refund (less shipping costs) for items within 30 days of purchase or store credit for items outside of the initial 30-day purchase window.
Happy & safe travels!
Need help?
Contact us at support@pious_leather.com for questions related to refunds and returns.