Shipping & Delivery Policy

Free Shipping Worldwide

At Pious Leather (a registered brand of Innoginative Corp), we are proud to offer Free Standard Shipping on all orders worldwide. No matter where you are, we deliver our premium leather products to your doorstep at no extra cost. However, please note that we do not ship to Israel, Iran, Iraq, India, or OFAC-sanctioned countries.

Delivery Timelines

We strive to provide accurate delivery timelines for every order. Here’s an overview of our dispatch and delivery times:

Shipping Zone	Handling Time (Processing)	Transit Time (Shipping)	Total Delivery
USA & Canada	1 - 2 Business Days	5 - 10 Business Days	6 - 12 Business Days
International	1 - 2 Business Days	10 - 15 Business Days	11 - 17 Business Days

 

If there is any delay in your pre-order shipment or if we can expedite the process, we will promptly inform you.

Customs Duty on International Orders

All international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means the buyer is responsible for any customs duties or taxes imposed upon arrival in the destination country.

Tracking and Delivery Issues

Once your order is dispatched, we will provide you with a tracking number to follow your shipment. It is the customer’s responsibility to follow up with the courier regarding delivery. If there are issues such as missed delivery attempts, contact the courier directly.

If delivery is not accepted, or an incorrect address is provided, the parcel may be lost or destroyed, and we will not be able to process a return or refund in such cases.

Lost or Damaged Products

If your parcel is marked as delivered but you haven’t received it, contact our support team within 5 working days of the tracking delivery date. After verification by the courier, we will replace lost or damaged items with either store credit or a replacement. Please note that refunds are not available for lost parcels.